Alsat Trading Privacy Policy

When we say 'Alsat' , 'We' , 'Us' , 'Our' in this policy we are referring to Alsat Trading LTD.

Alsat Trading offers wide range of indoor and outdoor living products to its customers, either as a bespoke Wholesaler or Retailer as providing its services/products direct to Consumers.

Alsat Trading LTD is a company registered England and Wales (Company No: 12322604)

Registered Address: 128 City Road London United Kingdom EC1V 2NX

Information that you provide us as your name, phone number, address, email address, bank account and/or payment card details and any feedback you give us including by phone, post, email or even via social media.

We may also keep details of your visits to our site including, traffic data, location data and other communication data. We also keep records of your queries and correspondence in the event you try to reach us.

Information about the services/products that we provide to you. (Example the things about what you have purchased, what you have paid, and what we have provided to you.)

You as the user of this website directly provide us with most of the data we collect. We collect data and process data when you:

• Place an order for any of our products and/or services.
• Complete a query or provide us feedback on our website, by phone, mail, post or via social media
• Use or view our website via your browser’s cookies.
• Complete the checkout form you provide your contact and shipping address details, and once you do that you are redirected to Stripe Checkout to complete the payment, to learn more about payments please click here

Data that is collected automatically (Cookies or Similar Technologies):

• We may automatically collect some information about your visit to the Website. This includes the date, times, and frequency with which you access to the website and the way you use and interact with its content
• We will collect this data automatically via cookies, in line with the cookie settings on your browser

There are various of ways in which we use your personal data, depending on how you interact with us. If you do not provide your information to us as your name, contact details address when purchasing one of our products on our website, then we will not be able to provide/sell you that product as we would not be able to process your payment or deliver the product to you.

We may use your data/information as follows:

To provide our products and services: In order for us to provide our products and services we need to use your personal information. Reasons for this as follows:

• Process your Payment
• Provide them to you (Delivery)

Contacting you: In order for us to contact you about your purchase or query we need to use your personal information.

Cookies are text files that are stored on your computer to collect standard Internet log information and visitor behaviour information. We use cookies to provide the best experience on our website. Including:

• To improve your experience on our websites, for example we use Cookies to remember the products you have put in your basket and to personalise your experience.
• To Understand how you or other people use our website.

What types of cookies do we use?

• Strictly necessary Cookies: These Cookies are required for the operation of our website. They are necessary for the safety, security and integrity of this website. For example of such a cookie would be as follows:
      This type of cookie would help to support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website.
• Functionality: We use these cookies so that we recognise you on our website and remember your prefer and location you are in. A mix of first-party and third-party cookies are used
• Analytics: We use third party web analytics software, which allows us to monitor our website traffic. For example, we use Google Analytics.

For further information about cookies, please visit https://www.allaboutcookies.org .

How to manage these Cookies:

You can set your browser to not to accept these cookies. Guidance about this can be found inside the website provided above. However if you remove/disable Cookies then you may not be able to access all or parts of our website.

Alternative direct link on how to manage cookies: https://www.allaboutcookies.org/manage-cookies/

We may share your Data with the following parties and reasons:

• Third party Courier service providers who provide services to us requires your personal data to deliver purchased goods.
• Third party Payment providers who process payments made on our Website provides secure payment and enables us to process user payments and refunds. Currently third-party payment provider is Stripe, to find more about Stripe and its policy please click here.

Your Personal data are protected with us, this is because we are taking this matter seriously and continuously developing our security and systems. Some of the actions we have already taken in place:

• We use the necessary technology to put limited access to the data, such as firewalls, user verification, strong data encryption, systems & data.
• We only hold your personal information for up to 2 years after the end of your relationship with us.

We would like to make sure you are fully aware of all of your data protection rights.

Every user of this website is entitled to the following:

The right access: You have the right to request us for copies of your personal data. We may charge you a small fee for this service.

The right to rectification: You have the right to request from us to correct any information you believe is inaccurate. You also have the right to request from us to complete information you believe is incomplete.

The right to erasure: You have the right to request from us to erase your personal data.

The right to restrict processing: You have the right to request from us to restrict processing of your personal data.

The right to data portability: : You have the right to request from us to transfer the data that we have collected to another organization or directly to you.

Alsat Trading LTD Website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Alsat Trading LTD keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 03/11/2022.

Link to our privacy policy: https://www.aslatltd.co.uk/privacypolicy .

If you have any questions about us or would like to make a request or you would like to exercise any of these rights as stated under 'What are your protection Rights' please contact us by one of the following options:

Email: privacy@alsatltd.co.uk

Post: Data Protection Officer, Alsat Trading LTD, 128 City Road London United Kingdom EC1V 2NX

You also have the right to lodge a complaint with the UK regulator, the Information Commissioner. Go to https://ico.org.uk/make-a-complaint/ to find out more.